Discounts are available in the “Offers” section of our website.
Room requests constitute a request and are subject to availability. To make a request, please call 922 716 696, contact us via WhatsApp at 618 939 691, or, if you prefer, send your request by email to reservas@sandandsea.es.
There are several channels through which you can contact the hotel directly. For telephone inquiries, you can contact Reception at 922 75 34 11 or the Reservations Department at 922 716 696. If you prefer to make your enquiry online, we have a direct WhatsApp line with the Reservations Department at 618 939 691, as well as the email address reservas@sandandsea.es
To contact the hotel reception, you can use the telephone line available, calling 922 75 34 11 or, if you prefer, via email recepcioncardones@sandandsea.es
The hotel reception provides customer service 24 hours a day.
The Sand and Sea Resorts hotel chain is made up of the Lagos de Fañabé Beach Resort, Los Cardones Boutique Village, Los Olivos Beach Resort, and Bahía de Ávalos.
From the airport, guests have several transportation options to the hotel, including conventional taxi service, the regular bus line (Guagua Titsa), and private car rentals.
The hotel is located approximately 19.2 kilometers, or about a 20-minute drive, from Reina Sofía International Airport (Tenerife South).
If you wish to check your reservation confirmation, you can do so by calling 922 716 696 or sending an email to reservas@sandandsea.es
Reservations can be made by calling 922 716 696, sending an email to reservas@sandandsea.es, or, if you prefer, through the hotel's website.
Reservations can be modified or canceled through the confirmation. You can also contact the hotel's reservations department at 922 716 696.
Any charges incurred due to the modification or cancellation of your reservation will be subject to the rate conditions specified in your reservation confirmation.
Making your reservation through our website or by phone allows you to benefit from the best price guarantee.
We guarantee to offer the best price available on our website. If you find a lower rate elsewhere for the same dates and conditions, please don't hesitate to contact us. We promise to match that rate or, if applicable, offer you an additional benefit. Book directly with us and secure the best price guaranteed!
The non-refundable rate is the most economical option available. In the event of cancellation, the full amount will not be refunded. One change of date is permitted, provided that the hotel's reservations department is contacted in advance.
Discounts are available in the “Offers” section of our website.
S&S Priority is a loyalty club that offers exclusive benefits to its members.
No, S&S Priority does not have categories.
To join our loyalty club, you must register through our website.
Group reservations can be made by contacting the reservations department at 922 716 696, writing via WhatsApp at 618 939 691, or sending an email to reservas@sandandsea.es
Yes, the hotel has a safe in all rooms.
Use of the safe is free for our guests.
No, the hotel does not offer discounts for people with reduced mobility.
No, the hotel does not offer connecting rooms.
The hotel accepts cash (with a maximum limit of €1,000) and Visa or Mastercard credit cards.
The hotel does not exchange currency.
You can request all information and prices for car rental at the hotel reception.
Full information and rates for buggy, bicycle, and scooter rentals are available at the hotel reception.
No, the hotel does not offer airport shuttle service. However, we can arrange a taxi transfer for you.
No, the hotel does not have parking.
No, the hotel does not have parking.
The hotel offers excursion services. Full information and rates are available at the hotel reception.
The maximum occupancy established for the different categories is as follows: Junior Suite: This type accommodates a maximum of two people. One-bedroom apartment: up to four people (adults and children up to 12 years old). For adults only, the maximum occupancy is three people. Two- and three-bedroom apartments: up to six people (adults and children up to 12 years old). For adults only, the maximum occupancy is five people.
No, the hotel does not have extra beds.
The hotel has cribs for babies, available upon request and with prior reservation.
No, the hotel does not offer a Day Pass service.
Minors under 18 are only admitted to the hotel if accompanied by adults.
Minors are considered children up to the age of twelve inclusive.
No, the hotel does not offer special menus for celebrations.
Prices may vary depending on hotel availability.
You can request any information from the hotel's reservations department by calling 922 716 696, via WhatsApp at 618 939 691, or by sending an email to reservas@sandandsea.es.
Wi-Fi is available in all apartments and common areas.
No, the hotel does not have options for guests with special needs.
Pets up to 7 kg are welcome. Please indicate this when booking.
The hotel has a luggage room next to reception where guests can store their belongings.
The hotel offers a courtesy shower for its guests, subject to availability. To use it, a reservation must be made at the reception desk on the same day.
It is not possible to hold bachelor/bachelorette parties at the hotel.
The hotel does not have a restaurant.
No, there are no options for celiacs.
Breakfast hours are from 8:00 to 10:00.
The hotel has children's chairs in the dining room.
No, the hotel does not have a laundry service.
The hotel is located approximately 300 meters from the beach.
Our pools are open from 10:00 a.m. to 6:00 p.m.
No, it is not possible to use the pools at the other complex.
Our pools are freshwater.
No, the pool is not heated.
The hotel offers pool towel service. For prices, please check with reception.
No, the hotel does not have a gym.
No, the hotel does not have entertainment options.
No, the hotel does not have a nursery for children.
The hotel does not have entertainment for children.
To access the hotel's Wi-Fi, please contact reception.
The hotel does not offer evening shows or entertainment activities.
Check-in time is 2:00 PM, and check-out is 12:00 PM.
Depending on hotel availability, early check-in is possible. Please inquire at reception in advance.
Depending on hotel availability, late check-out on the last day is possible. Please inquire at reception in advance.
Room cleaning is done daily.
The hotel has designated smoking areas.
No, the hotel does not have non-smoking rooms.
All rooms have irons.
Yes, all rooms have a hairdryer, towels and amenities.
